Go to https://icebsprdportal.ingersollrand.com/OA_HTML/RF.jsp?function_id=28716&resp_id=-1&resp_appl_id=-1&security_group_id=0&lang_code=US¶ms=te.SALsHwu.02a1gB08cA0eKbUaWmUnFVK01GBJB7tU&oas=Wr50B6jpDo4-_GUu42eU5A..
In the User name field they should put their istore User name
Then hit Login Assistance
A new window will open up and they will need to type the user again and hit forgot password
The e-mail address linked to that user id will receive a mail from From: ICEBSPRD <ICEBSPRD@irco.com> with a link on how to reset password